Customer Care

Our focus on building strong relationships with clients means we are committed to your satisfaction throughout the lifecycle of our construction projects.

Our work doesn’t finish when we hand over the keys at the end of your project.

Our focus on building strong and trusting relationships with clients means we are committed to your ensuring your satisfaction throughout the lifecycle of our projects and into operation once construction is complete. 

Underpinned by Soft Landings principles, our work to ensure a smooth transition after completion runs through our projects from the outset. 

Our objective is to deliver a project that works for you and your end users, one which fulfils your needs and which you know how to operate and maintain from day one with ease and efficiency. 

It is an approach which is integral to everything we do. 

Throughout your project we will work closely with your team to understand how the building will be used, capturing all key information about the facility and ensuring any training required is provided. 

Our dedicated customer care team are there to provide ongoing support after the delivery team has dispersed and construction has finished. Delivering the highest level of aftercare, the team is made up of experienced individuals entirely committed to your satisfaction. 

  • Our Customer Care team has access to experienced construction disciplines from multi-skilled through to structural and services, to accommodate our clients' requirements. 

    A dedicated Customer Care Manager will be appointed to your project to ease transition and provide full support. 

    We also provide assistance with ongoing training and estate management support. 

Sectors where we work

  1. Defence

    For over 155 years, Sir Robert McAlpine, a UK family owned business, has been a trusted partner, delivering major civil and defence infrastructure projects, and sensitive, high security projects, across the United Kingdom.

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  2. Healthcare

    We create innovative, patient-centred healthcare facilities with advanced technologies, ensuring therapeutic environments and seamless operational transitions.

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  3. Commercial

    We create award-winning, energy-efficient, innovative workspaces promoting health, well-being, and sustainability, engaging stakeholders with creative communications.

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  4. Industrial

    We build advanced manufacturing plants and vast warehouses, enabling UK industries to adapt to technological changes and meet market demands.

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  5. Heritage & Special Projects

    Complex heritage restoration and signature new build projects call for a different degree of care.

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  6. Building an Infrastructure Legacy

    From the pioneering railways and viaducts of the Victorian era constructed by our founder, we continue to build on our legacy of infrastructure projects with the delivery of today’s essential highway and rail networks.

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Our expertise and services

  1. Construction

    We have all the technical know-how, people, plant and equipment to deliver the largest and most complex of construction projects.

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  2. Pre-Construction

    We use our in-depth knowledge and expertise to help clients and project teams plan for success.

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  3. Construction Management

    Construction management is a delivery route through which we can add tremendous value.

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  4. Lifting Solutions

    Our in-house McAlpine Lifting Solutions team can help you with complete lifting, access and logistics solutions.

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  5. Façades

    We have the specialist in-house expertise to deliver today's increasingly technical and complex façades.

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  6. Expertise & Services Geospatial Engineering

    Providing a 360° analysis of land and developments, with minimal disruption onsite.

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  7. Digital Construction

    We invest in industry-leading software and mobile applications. So we can deliver cost efficiencies and top performance - each and every time.

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  8. Axis Land Partnerships

    Creating places people want to live, securing best value for land.

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